I'm having trouble signing in to my community account on NationalGeographic.com or Your Shot

I'm attempting to sign in to my Your Shot account or my NationalGeographic.com community account and I'm receiving an error message.
If you are receiving an error message when attempting to sign in, please make sure:
  • You have verified your email address (please note, you only have to verify your email address if you did not register using Facebook), and
  • You are using the password you used to register. If you aren't sure what your password is, you can reset it by clicking Sign In at the top right of the page, then selecting Forgot your password and typing your email address. Instructions on resetting your password will then be emailed to you. For security reasons, we cannot see the password you set when you registered for the site.

I'm unable to sign in tmy Your Shot account or my NationalGeographic.com community account, but I'm not receiving any error messages.
If you are unable to sign in but are not receiving any error messages (for example, if the sign in box never closes and loads the page, or if you are continually asked to sign in to complete actions on the site) we have a few recommended steps that might help fix the problem:
  1. Ensure third-party cookies and javascript are not disabled in the browser you are using. This can usually be found under your browser preferences. For more complete instructions, check your browser's help site.
  2. Clear your cache and cookies in the browser you are using and close it before trying to log in again. Cache and cookies are temporary files held by your internet browser. The steps to do this vary according to your operating system and browser, but you can check your browser's help site for more detailed instructions.
  3. If you have access to a different browser, we suggest testing your account by logging in on that browser and seeing if you experience the same problem.

Still need help?